使用者疏離與不平等勞動負擔
Deployment
Risk Description
Specific user groups bear disproportionate additional effort to receive equivalent service quality from AI systems. For example, non-mainstream language users needing to repeatedly refine prompts, disabled users finding AI interfaces lacking accessibility design, or elderly users facing higher learning barriers. This "user alienation" effect further marginalizes already disadvantaged groups in the AI era.
Framework Mappings
iso 23894R3
tw principle公平與不歧視
tw principle永續發展與福祉
tw risk type部署互動問題（Deployment Interaction）
Controls English translation pending
- 無障礙設計
- 使用者努力度監控
Implementation Steps English translation pending
- 在 AI 系統設計中實施無障礙設計（Accessibility）標準
- 監控不同使用者群體的平均互動次數和任務完成時間
- 針對弱勢群體進行使用者體驗測試
- 建立多語言和多元文化的支援機制